How do I check my email?

To check your email, you must have an email program installed on your computer. Once it is installed, you will need to enter the 'settings' area of the program.

Look for a space labeled:   'Incoming or POP3 server'
In that spot, insert:   'mail.YOURDOMAIN.com'   (substitute your actual domain name)

Use your ISP's Outgoing/SMTP server, as this will help speed up outgoing mail.

Use your full email address:   'USERNAME@YOURDOMAINNAME.com'   (substitiute your actual username and domain name with those that you setup with our sales staff) into the username field, and your password into the password field. Save those setting and you are ready to check your email.


How do I change my email password?

Simply visit your account configuration page. First, the server will ask you to enter your current username and password. Enter them and hit 'Submit'. You will then be taken to your email settings page. Then, enter a new password and confirm it.

Click
to visit your email configuration page.



How can I forward my email account to another address?

Simply visit your account configuration page. First, the server will ask you to enter your current username and password. Enter them and hit 'Submit'. You will then be taken to your email settings page. Halfway down the page, there is a field called 'Specifying any forward addresses'. Enter in an address, and all your email will be forwarded to that address.

Click
to visit your email configuration page.


How do I upload my website to the server?

To upload your webpage, you must have an FTP program installed on your computer. Once it is installed, you will need to enter the 'settings' area of the program.

Look for a space labeled:   'FTP Server'
In that spot, insert:   'YOURDOMAIN.com'   (substitute your actual domain name)

Then type your username into the username field, and your password into the password field. Save those setting and you are ready to login to your FTP account.



How can I put a counter on my website?

Putting a counter on your website is easy. Let's say your domain is 'glue.com'. If you want to place a basic counter on your page you would insert the following code:

<img src="/cgi-bin/Count.cgi?df=glue.com">

If you want to place an invisible counter on your page, insert the following code:

<img src="/cgi-bin/Count.cgi?df=glue.com&sh=N">

If you want to see the counter, but not increment the number of hits, insert the following code:

<img src="/cgi-bin/Count.cgi?df=glue.com&incr=N">

(If you have your own cgi-bin, or are on our new control panel server - this code will not work.)


How can I get the 'FormMail.pl' script to work?

Here are some basic instructions on using 'FormMail.pl', a basic cgi-script that sends you email when a web visitor submits a form. It is important to insert the code EXACTLY how it is written below. The only variables that you should change are inside the value="INSERT YOUR INFORMATION" lines. Also, do not insert any of the AQUA lines of this document, they are only here as guides.

THESE FIRST 3 LINES ARE REQUIRED: (CHANGE THE VALUES)

<form method="POST" action="cgi-bin/FormMail.pl">
<input type=hidden name="recipient" value="INSERT YOUR EMAIL ADDRESS HERE">
<input type=hidden name="subject" value="INSERT A SUBJECT FOR YOUR EMAIL">

BELOW IS WHERE YOUR FORM INPUTS RESIDE (THESE WILL BE DIFFERENT)

<input type=text name="field one" size="24">
<input type=text name="field two" size="24">
<input type=text name="field three" size="24">

THESE 2 LINES ARE REQUIRED: (CHANGE THE VALUES)

<input type=submit value="Submit"><input type=reset value="Reset">
<input type=hidden name="redirect" value="http://INSERT THE FULL PATH TO YOUR RESPONSE PAGE HERE">

THESE 2 LINES ARE OPTIONAL, BUT MUST BE USED TOGETHER:

<input type=hidden name="required" value="INSERT NAMES OF REQUIRED FIELDS, SEPERATED BY COMMAS">
<input type=hidden name="missing_fields_redirect" value="http://INSERT FULL PATH TO THE ERROR PAGE HERE">

THIS LINE IS OPTIONAL:

<input type=hidden name="sort" value="INSERT NAMES OF FIELDS IN SORT ORDER, SEPERATED BY COMMAS">

THIS LAST LINE IS REQUIRED:

</form>



Do you support FrontPage?

Yes, we are fully compatible with FrontPage. Both FrontPage 98 and Frontpage 2000 should work great. Remember, your hosting account must have been set up on one of our Windows NT servers before FrontPage will work.


Who is Network Solutions and why do I owe them $70?

Network Solutions is the company that keeps track of all domains in the USA. They make sure that each domain is individual, and can't be used by more than one entity. Network Solutions charges you a $70 fee for each domain registered. This fee goes toward maintaining the database of domain names and the systems they are controlled on.



What does '1GB/month data transfer' mean?

'1GB/month data transfer' refers to how much data is allowed to be accessed from your site in one month. Each person who visits your website is copying that data through our connection to their computer- taking up bandwidth on the system. This cap on transfer helps to ensure everyone of our users gets enough bandwidth.


What if it's 3 a.m. and my website is down?

The fastest way to notify us of a problem is to submit a tech support form. This message will notify our technical staff, and within the hour we will respond to your request. Also, after office hours, you can call our main phone number and leave a voice message for our tech support department. Our technical staff will be notified of your message, and will get back to you within the hour.

Click
to submit a tech support form.